Have Questions for PhysioWest?
Below are a few of our most commonly and frequently asked questions. Of course if you cannot find what you’re looking for, simply reach out to us. We are here to help you.
Every day we wake up to build an active and healthy community. We do that by empowering and educating you, so you can achieve health and happiness.
If you are:
- in pain
- recovering from injury
- striving towards a goal
- driving to improve performance
We’d love to help! Our team is passionate about listening to your story and delivering personalised care to help you live life to the fullest.
We strive for excellence in the diagnosis and treatment of musculoskeletal injury and movement dysfunction. All our clinicians are educated and trained in some of the country’s best universities. They have many years of professional experience and are constantly improving their skills and techniques with on-going education. The latest scientific research is incorporated into treatment plans.
At PhysioWest you will receive personalized treatments in your own private room in our modern facility. We work closely with your Doctor, personal trainer, team coach or employer to help you through your injury and return to your best as soon as possible. More importantly we listen to your needs and goals and we care to help you.
No. In Australia, Physiotherapists are Primary Care Clinicians qualified and skilled in the management of musculoskeletal injury, dysfunction or derangement. You do not need a referral to see a Physiotherapist. However, your Physiotherapist will normally ask about who your Doctor is so that your Doctor is informed about your condition and progress. Your Doctor will also help identify any crucial information that can assist the Physiotherapist plan your treatment course. If your problem is related to WorkCover, DVA, EPC or CTP, you will require a GP referral and appropriate proof of liability.
A referral is not necessary unless you are claiming your treatment through a compensable body (DVA, WorkCover, EPC or CTP). If you have any queries regarding claiming your treatment, please contact our Client Services Team on 08 8352 3582
Both clinics have access to ample parking at the rear of the buildings. Occasionally, this gets a little busy and the nearby side streets provide us with a great option for clients. Our clinics also have designated disability parking for clients which you are welcome to park in.
As part of our assessment and treatment we will ask you some questions about your medical history to understand your story. If you have a referral or previous imaging and reports or anything else that you think might help your therapist please bring these along.
As part of our assessment and treatment, we often need to see the body area in question. Loose fitting clothing that is easy to move in is a great idea.
We would love to help you in your recovery. Please reach out to our Client Services Team on (08) 8352 3582 to discuss the options available and how we can assist you access treatment.
From the 1st of January 2024, PhysioWest will be exiting from the Health Partners and Bupa Preferred Provider programs. Preferred Provider programs prioritise quantity over quality by dictating the fees a clinic can charge for services. The programs encourage high patient turnover, which is incompatible with our approach to healthcare.
We don’t want our patients to feel rushed, unheard, or unimportant.
- You will still be able to claim their private health insurance and receive your rebate on the spot. Your rebate will depend on your level of cover.
- Your gap may be higher. But, your cover will last longer!
- We want to attract and maintain a team of the best quality therapists available
- You will experience a higher quality of service, a more comprehensive approach to care, and a healthcare experience that is a cut above the rest.
We are excited to introduce a model that is reflective of our passion to impact and inspire our community. Our community is our number one priority. We thank you for your ongoing support of PhysioWest.