Comprehensive and specialised physiotherapy services

By accessing and using this website you acknowledge that you have read these conditions and agree, without limitation, to be bound by them.


Trading Name: PhysioWest
ABN:  23 631 026 940
Country: Australia
Telephone Number: 08 8352 3582


2.1 All payments for appointments, gym memberships, products or other services discussed on this website are to be made in Australian Dollars (AUD). All AUD advertised pricing includes GST.


3.1 Payment

3.1.1 The appointment fee is charged directly after the appointment. Patients may be asked to make payment prior to their appointment if the appointment is after 6pm. No deposit is required when making a booking.

3.2 Refunds

3.2.1 No refund is available for appointments. Please refer to our satisfaction guarantee.

3.3 Cancellations and No-Shows

3.3.1 A late cancellation (less than 24 hours’ notice) or nonattendance fee is charged. This fee is 50% of the appointment fee. Payment can be made over the phone via credit card.

3.4 Refusal of Service

3.4.1 Services may be refused if the patient is unfit to provide consent (e.g. cognitive impairment, intoxication), if the patient is aggressive, if the patient is a minor who attends without a consenting adult or if the gym is otherwise unsuitable for a patient.

3.5 Satisfaction Guarantee



4.1 Payment

4.1.1 Products can purchased online or at the clinic. Products purchased online can be paid for by credit or debit card via a merchant facility. In-clinic purchases may be paid for by cash, debit or credit card. Invoices are available online via the email provided to PhysioWest.

4.2 Refunds and Returns

4.2.1 No refund is available for a change of mind.

4.2.2 If your item is damaged or faulty, please read our returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a credit. Our policy lasts for 14 days from the date you received the goods (i.e. they were delivered to you or you picked them up from the clinic).

4.2.3 To be eligible to return an item and receive a credit for your returned item/s, they must:

– Be received by us within 14 days of the date you received the goods

– Be unused and in the same condition you received them. Items that have been worn cannot be returned.

– Have no make-up or other marks on the products.

– Not smell of cosmetics, perfume, deodorant, washing powder or other products.

– Have all original labels and tags attached.

– Creams, lotions, gift cards and discounted items are not eligible for return.

4.2.4 We inspect all returned items upon their return. Returns which fail to comply with the above will be returned back to the purchaser.

4.2.5 We are unable to process returns and credits until your item is received and has been inspected by us. Once we receive your return, subject to the conditions above, we will issue you a credit covering the cost of the item. We will send your refund within 2 working days of receiving and inspecting your returned item.

4.2.6 We inspect every item to ensure it is in perfect condition before it is sold. However, in the unlikely event you have received an item with a manufacturing fault, we will gladly refund the cost of the item.

4.3 Refusal of Service

4.3.1 PhysioWest reserves the right to choose with whom they wish to deal. PhysioWest may choose not to supply a business or customer on the basis of the reliability of that business, the cost of delivery, or the presentation of goods and services. Similarly, a PhysioWest may find it too costly or inconvenient to sell to everyone who asks.

4.3.2 If PhysioWest decides not to supply a business and their reason is not an improper one, the client business will have to renegotiate terms.

4.4 Guarantee

4.4.1 PhysioWest provides no guarantee beyond the manufacturer’s own guarantee.


5.1 The full statement of terms and conditions applicable to gym memberships and use is available here.

5.2 Payment

5.2.1 Memberships are charged and payable on the commencement day. Payment is only received in person when attending the clinic. Memberships may be paid by cash, debit or credit card. An invoice can be requested from PhysioWest reception.

5.3 Refunds

5.3.1 Please refer to the full terms and conditions for details on terms of use, refunds, cancellations and more.

5.4 Refusal of Service

5.4.1 Services may be refused if the patient is unfit to provide consent (e.g. cognitive impairment, intoxication), if the patient is aggressive, if the patient is a minor who attends without a consenting adult or if the gym is otherwise unsuitable for a patient.

5.5 Guarantee

5.5.1 PhysioWest provides no guarantee of improvement in health or function from use of the gym.


6.1 As affiliates of certain products and services, we may receive compensation for recommending and promoting products/services linked to from this website. Every effort has been made to accurately represent information presented on this website and at the PhysioWest clinic.

6.2 PhysioWest provides no guarantee of improvement in health or function.

6.3 Except for any implied condition, guarantee or warranty the exclusion of which from these terms and conditions would contravene any statute or cause any part of these terms and conditions to be void (“Non Excludable Condition”), we exclude from these terms and conditions all conditions, guarantees, warranties and terms, implied by statute, general law or custom. Except for any liability in relation to a Non Excludable Condition, we exclude all liability whether arising in tort (including, without limitation, negligence), contract, equity or otherwise for any personal injury or any other loss or damage (including without limitation loss of opportunity or loss of profits) whether direct, indirect, special or consequential, arising in any way out of the services. Nothing in these terms affects the statutory rights of any person under the Australian Consumer Law or any other applicable law.


7.1 Our website is committed to the protection of personal information provided to us. Our website follows various principles concerning the collection, storage and use of personal information as outlined in the Australian Privacy Principals contained in Privacy Act (1988)(Cth). A copy of our privacy policy can be found at:


8.1 The material contained in this site, including our name, logos slogans, data, downloadable documents,  information, graphics, underlying software, are protected by copyright, trademark and other intellectual property laws, are owned by us and our licensees and are available for your personal use only.

8.2 You must not copy, modify, alter, download, publish, broadcast, distribute, sell or transfer any such materials unless expressly provided for in these terms and conditions or with our express permission. All rights not expressly granted herein are reserved. Downloading of any information, content or images from our website does not transfer any right or ownership of such information, content or images to you and such information, content or images may be used solely in accordance with these terms and conditions.

8.3 The site and the data in it are supplied solely for informational use. Apart from permitted uses under the Copyright Act 1968 (Cth), and, except for the temporary copy held in your computer’s cache and downloading for private use, no part of the material or data contained in this site may be reproduced, altered, transmitted or re-used for any purpose whatsoever without the written permission of PhysioWest.


9.1 The information and materials contained in this site (including these terms and conditions) are subject to change without notice. We may discontinue or make changes to the content of this site and the network at any time. Any dated information included in this site is current at the date of publication only, and we will not have any obligation or responsibility to update or amend such information.


10.1 Links to other websites may be provided from this site. In those circumstances we have no control over the content of those third party websites. We make no express warranties concerning the content of those other sites. In particular we do not warrant the accuracy, completeness or reliability of those sites for a particular purpose, nor do we warrant that such sites or their content are accurate, complete, current, or free of defects including but not limited to, viruses or other harmful elements. The user of this site will assume all risks and costs arising from the use of any website linked to this site.


11.1 You agree to indemnify and hold harmless PhysioWest and any affiliated organisations, and its directors, officers and employees from any claim or demand including reasonable legal fees, made by any third party due to or arising out of your use of this site or any violation of these terms and conditions.


12.1 Nothing contained in this site will constitute an offer by our website for any products or services which may be advertised through the site including its micro site pages. Nor does our website make any specific warranty or representation of any kind with respect to any such information. Our website will not be liable to you or any person who incurs any loss or damage as a result of relying upon any such information.


13.1 These terms and conditions shall be construed and governed by the laws of South Australia, Australia. Further, any dispute arising from these terms and conditions or a breach of any agreement between us and you will be governed by the laws of South Australia, Australia. As a user of this website and our services you submit to the exclusive jurisdiction of the courts of South Australia, Australia and the federal courts of Australia.


14.1 We welcome enquiries or feedback on our website or any ideas you may have. Unless specifically stated by you we shall treat any information you provide us with, as non-proprietary and non-confidential.